Important Updates

November Hours

Empire Merchants Order Department will be open on Saturday, November 17th from 9AM to 4:45PM ready to take your orders.  Orders can be placed through your sales representative until 5pm on Sunday, November 18th. We will attempt to deliver all orders placed on Friday, Nov 16th through Sunday, Nov 18th on Monday, November 19th.

 

Empire will also be closed:

Tuesday November 6th Election Day

Monday November 12 th Veterans Day

Thursday November 22nd & Friday November 23rd for Thanksgiving Day

 


 

In an effort to provide better customer service, we are offering a new option for retailers to receive notifications of pending payment defaults via email. As you know, when a retail licensee fails to pay for goods sold and delivered by the final payment date, a wholesaler is required to notify the New York State Liquor Authority ("SLA"). If payment is not received by the notification date set by statute, the retail licensee is placed on a delinquent list and cannot be given credit by any wholesaler until it is removed from the list.

 

Many retailers have complained that they find themselves on the list when they did not know that they had failed to make timely payment. In order to help address this, the SLA recently authorized retail licensees who wish to obtain notices of pending payment defaults by email rather than first-class mail. Empire Merchants is participating in this program.

Click for more information:

Notice of Change in Delinquent Notification (PDF)

Enrollment Form: Delinquent Notfication (PDF)

FAQ Delinquent Notification Emails (PDF)